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SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

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CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Operating a railway

Our responsibility for ensuring safety on New Zealand's rail networks includes oversight of all rail participants that, together, form New Zealand’s railway system. This includes the granting of any licence.

If your organisation has or is considering applying for a rail licence to operate a railway, this section covers the criteria you need to meet and general information about your responsibilities as a rail participant or rail licence holder.

You may be licensed as an:

Access provider – that is you control the use of a railway line by rail licence holders.

If you operate as an access provider, you have responsibilities to contractors working on the rail corridor in addition to your responsibilities to your staff, passengers and the public.

You may also have responsibilities under S75 of the Railways Act 2005(external link) for granting easements. Access providers work with Road Controlling Authorities and private land holders to manage safety at level crossings.

Responsibilities for level crossings are described in Part 9 of Waka Kotahi NZ Transport Agency’s Traffic Control Devices Manual [PDF, 9.4 MB].

Rail operator – you provide or operate a rail vehicle, including:

  • a locomotive
  • railcar
  • tram
  • light rail vehicle
  • hi-rail vehicle
  • maintenance vehicle
  • shunting tractor

In this section you will find the following information and resources: