Find answers to our most commonly asked questions.
|How can I tell you my new home or company address?||You can change your address online(external link)|
|How do I tell you I've sold a vehicle?
|How do I convert my overseas driver licence to a New Zealand one?||Convert your overseas driver licence|
|What do I need to know about driving in New Zealand?||Who can drive on New Zealand roads, and what you need to have while driving|
|Where can I pay for my toll with cash or EFTPOS?||BP and Caltex stations where you can pay for your toll with cash or EFTPOS|
|Where’s the nearest driver licensing agent?||Driver licensing agents in your area|
|I haven’t received my vehicle licence (rego) label yet. What do I do?||
It should arrive in the post within five working days.
If you’ve renewed online and your licence label hasn’t arrived within seven working days, please call us on 0800 108 809.
|Where can I find a list of CoF (certificate of fitness) agents?||Look in the Yellow Pages to find your nearest agent.(external link)|
|Where can I find a WoF (warrant of fitness) agent?||
There are around 3200 WoF agents in New Zealand.
|How can I get CCTV footage of a traffic incident?||
Send your request to firstname.lastname@example.org
|I damaged my car on a state highway road, what should I do?||
Your insurer should be your first point of contact if your vehicle is damaged. Alternatively, you can complete a Request for compensation for vehicle damage form if you'd like Waka Kotahi and the relevant road contractor to investigate directly.
Our contact centre and support teams are receiving high volumes of phone calls, emails and applications. This means we can’t respond to our customers as quickly as we’d like to.
For non-urgent matters, please follow the link below and we will aim to respond within 15 business days.
We acknowledge the impact this has on our customers and we are working hard to answer your phone calls and respond to emails as soon as possible.
You should receive your label within 5 working days of renewing your rego online.
If you haven’t received it within 5 working days, please check we have your address correct online.
If you still haven’t received your label after 7 working days, and you urgently need it, give us a call on 0800 108 809.
|Contact centre||Freephone number|
|Motor vehicle licensing and registrations||0800 108 809|
|Road user charges (RUC)||0800 655 644|
|Driver licensing||0800 822 422|
|Tolling||0800 40 20 20|
|Latest highway information (open 24 hours every day)||0800 4 HIGHWAYS (0800 44 44 49)|
|Report issues impacting travel on our state highways (open 24 hours every day)||0800 4 HIGHWAYS (0800 44 44 49)|
(Young driver programme)
|0800 772 284|
|If you’re calling from overseas||+64 6 953 6200 (local toll charges may apply)|
|Mr Q’s Auto Warrants of Fitness||0800 154 793|
Visit the Clean Car Standard web page for more information. If you are an importer and would like to speak with one of the Clean Car Standard team please call 0800 141 801.
For media enquiries, talk to one of our media team.
Find out how to make a request to the Waka Kotahi NZ Transport Agency for information that we hold.
Find out how to report a phishing scam to Waka Kotahi.
Please note that these are corporate offices and that public services are unavailable at these offices.
Please refer to the common questions at the top of this page to find the appropriate agent for driver licensing, booking a practical driving test, renewing regos, vehicle certification (eg warrant of fitness) and where to pay for tolls.