TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Māori and Waka Kotahi NZ Transport Agency

Waka Kotahi NZ Transport Agency recognises and respects Te Tiriti o Waitangi (the Treaty of Waitangi) and will work with Māori as partners to build strong, meaningful and enduring relationships to achieve mutually beneficial outcomes.

Waka Kotahi is responsible for delivering an integrated transport system. We have an important role to play in finding opportunities to better respond to Māori aspirations while delivering transport solutions. We can contribute by working with Māori and other government agencies to support Māori to achieve their aspirations.

We invest time and effort that reflects the importance of this partnership. Both Treaty partners benefit from working closely together, focusing on long-term outcomes and building strong and enduring relationships.

Te Ara Kotahi – our Māori Strategy

Te Ara Kotahi (our Māori Strategy) provides strategic direction to Waka Kotahi on how we work with and respond to Māori as the Crown’s Treaty partner, and what this means for how we do business.

The name Te Ara Kotahi symbolises the pathway that Māori and the Crown walk together upon as envisaged by Te Tiriti o Waitangi. It also signifies Te Kotahitanga, the unity and inclusion of all cultures upon the foundation of Te Tiriti o Waitangi.

Te Ara Kotahi outlines five strategic pou (pillars) that support te whakakitenga (the vision). Each pou has captured our intentions for how we will develop in the area of working with Māori. Priorities have been identified under each pou to focus our efforts and to operationalise and drive the implementation of Te Ara Kotahi in the work we do. A programme of work is being undertaken to make this happen.

Te Ara Kotahi belongs to everyone at Waka Kotahi – we all have a contribution to make to move us closer to our vision:

Ko koe ki tēna ko au ki tēnei kīwai o te kete

Waka Kotahi NZ Transport Agency and Māori working together to succeed for a better New Zealand.


Te Ara Kotahi – our Māori Strategy [PDF, 985 KB]

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Supporting Māori aspirations

Projects where we are supporting Māori to achieve their aspirations: