CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Toll payment and infringement notices

If you have used a toll road and not paid your toll within five working days, you may receive a Toll Payment Notice. The notice will contain details of the trip and the amount to pay. 

This notice is sent to the person registered to the vehicle that used the toll road. There is an administration fee of $4.90 per notice issued.

Avoid the extra charge by paying your toll before or immediately after using a toll road. 

Pay your toll payment notice online(external link)

Infringement notice

If a toll payment notice is not paid within 28 days, any unpaid tolls and administration costs will be referred to a debt collection agency. An infringement notice with an additional fee of $40 for each unpaid toll may also be issued

Infringement notices that are not paid will be referred to the Ministry of Justice for collection as an unpaid fine. 

Pay your infringement notice online(external link)

What to do if you weren’t driving

If you’ve received a toll payment notice as the registered person of the vehicle, but were not the person driving, you can complete the Statutory declaration form and send it in to:

NZ Transport Agency Toll Roads
Private Bag 11777
Palmerston North 4442