CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Exemption from using seatbelt or child restraint

We don't issue exemptions for the use of seatbelts and child restraints. You must wear a seatbelt where one is provided and you must secure children under the age of seven in child restraints. 

Detailed requirements for seatbelts

 However, the law provides for some exceptions to these requirements:

  • If you have a certificate from a medical practitioner confirming the use of a seatbelt or child restraint is impracticable or undesirable for medical reasons.
  • If when wearing a seatbelt you couldn't reasonably operate effectively the footbrake, handbrake, direction indicator, horn, windscreen wiper, choke or sun visor.
  • If you're reversing and can't operate the vehicle in a safe manner.
  • If you're a taxi driver plying for hire.
  • If you're:
    • delivering newspapers, mail or other goods, or
    • servicing the vehicle, or
    • meter reading or carrying out other similar duties, or
    • spraying or carrying out other similar duties, and
    • you're required to alight and re-enter the vehicle frequently, and
    • the vehicle doesn't exceed 50km/h.
  • If you're an enforcement officer or prison officer travelling with another person who isn't an enforcement officer or prison officer in circumstances in which it is impracticable or undesirable to wear a seatbelt.
  • If you're a driver or passenger on a bus.
  • If you're in a passenger service vehicle where no appropriate child restraints are available.
  • If you're in a goods service vehicle with an unladen weight exceeding 2000kg in which no seatbelts are available.
  • If you're in a motor vehicle first registered before 1 January 1955 in which no seatbelts are available.
  • If you're driving a motor vehicle that's being used by an enforcement officer in the execution of the enforcement officer's duty.